Question: How Long Do I Have To Return My Phone To Asurion?

What happens if I don’t return my damaged phone to Asurion?

Asurion wouldn’t blacklist the phone if you didn’t return it.

This is something that would generally be done by your carrier (like if you reported it stolen to the carrier rather than accidentally damaged).

Asurion does blacklist, by sending the IMEI to Verizon, in cases of thegt or loss..

What does blacklisted phone mean?

Blacklisted means that a device has been registered as lost or stolen and the phone will be inoperable.

Who does asurion use for shipping?

FedExYour replacement device will be shipped through FedEx unless they cannot deliver and should arrive next day. Shipping times may vary.

Are replacement phones refurbished?

When the model is fairly new, the replacements are likely to be new. As the model ages, they’re likely to get supplies of returned phones that were then reconditioned/repaired with new or used parts, so then they’re more likely to be refurbished.

Will asurion replace with a different phone?

Our goal is to replace your device with your same make and model. However, some models may not be available. In this situation, we do our best to match feature functionality and other device qualities in determining the replacement you will receive.

How long after getting phone insurance can you claim?

How soon can I claim on phone insurance? You should be aware that the cover with some phone insurance companies doesn’t actually kick in for 14 days. So if anything happens to your phone in that time, you’re not covered, and they won’t pay out. Make sure you check the small print here!

Does asurion come to your house?

Total Mobile Protection includes: For cracked screens, same-day repair may also be available at an Asurion Certified Repair Provider or by having a certified technician come to your home or office.

Are asurion replacement phones new or refurbished?

Asurion covers loss, theft, accidental damage, and malfunction—the big ones most people file claims for. Once your insurance claim is approved, you’ll be told if Asurion is electing to repair or replace the device, if it’s the latter, they’ll ship it out to you overnight. It may be new, or it may be refurbished.

How much is the non-return fee for Asurion?

If the damaged Covered Property is not returned to the Authorized Service Center within 15 days of the receipt of the replacement equipment, a Salvage Non-Return Fee of up to three hundred dollars ($300.00) may be billed to the Additional Insured.

Do I have to return my broken phone to Asurion?

You are required to return your damaged or defective device using the pre-paid shipping label provided with the replacement device. You will need to return the damaged or defective device within 10-15 days to avoid non-return charges.

How can I tell if my replacement phone is refurbished?

How to Check if Your Android Phone is Refurbished or Factory-NewTap your Phone app and open up the dialer.Using the touchscreen keypad, Dial ##786# (aka ##RTN#). No need to press dial, the phone should automatically open up to the RTN screen. From here Tap View. … Scroll down the RTN screen to Reconditioned status. Here there are only two possible status entries:Jan 9, 2019

Do I need insurance on my phone?

Cell phone insurance can be worth it if you’re prone to damaging or losing your phone. If cracking your screen or dropping your phone in water is a rare occurrence for you, however, cell phone insurance may be a waste of money.

What is asurion customer service number?

1-855-309-8342An Asurion expert will be happy to help you. Customer service representatives are available Monday through Saturday from 7am-10pm CST and Sunday 11am-8pm CST. Please call us at 1-855-309-8342 and we’ll be happy to help.

How long is the warranty on an Asurion replacement phone?

one-year warrantyNext-day replacement Rest assured, whether an Apple iPhone, Galaxy Note, Motorola Droid or more, we have you covered. Better yet, our replacement phones are backed by a one-year warranty.

Can I get my money back from Asurion?

The easiest way to obtain a refund/cancellation of your plan, is to click on the “return” button associated with the purchase of our plan, email us at ambassador@asurion.com or call us at 1-866-551-5924 and a customer … see more. The protection plan can be refunded in full if cancelled within 30 days.

How long does it take asurion to review a claim?

My point is that if you have Asurion coverage on your iPhone, regardless of whether you have ATT or Verizon, Asurion told me they require a faxed notarized affidavit to file any iPhone claim for either carrier and can take up to 24 hours to review the claim and recontact you via email or phone before even beginning to …

Are asurion warranties worth it?

When you take a closer look at what’s covered, the Asurion Protection Plan only claims to cover “failures due to power surge and other mechanical and electrical breakdowns.” While this is certainly good coverage to have for four years, it’s not the most robust in terms of protections.

What does asurion do with damaged phones?

Asurion covers loss, theft, accidental damage, and malfunction—the major things that people typically file claims for. Once the insurance claim is approved you’ll be told if Asurion is electing to repair or replace the device— and you don’t get to have any say. If it’s the latter, they’ll ship it out to you overnight.

How do I get a live person at Asurion?

If you need to speak to a live customer service representative in Asurion customer service you need to dial 1-888-562-8662. To speak with a live agent, you need to press 1 and stay on the line (typical waiting time is about 1-5 minutes).

Does asurion blacklist lose phones?

When you make a claim through Asurion, they will blacklist the phone if you claim it has been lost or stolen. Only Asurion will be able to remove it from the blacklist, Fido has no control over this.

How do I claim my asurion warranty?

Filing a claim for a replacement device with Asurion is quick and easy, getting you reconnected fast with just a few simple steps….File your device claim onlineYour carrier.Your device make and model.A description of what happened.A billing and shipping address.A method of payment for the deductible.