- How long does asurion take to process a claim?
- What happens if you don’t return phone to Asurion?
- How do I know if I got a refurbished phone?
- How can you tell if you got a refurbished iPhone?
- What does asurion do with damaged phones?
- Does asurion give you a new phone?
- How do I get a live person at Asurion?
- Does asurion blacklist lose phones?
- Does asurion come to your house?
- What is covered under asurion phone insurance?
- How long does it take to get a replacement phone from Assurant?
- What is asurion customer service number?
- Do I need insurance on my phone?
- How long does it take for Asurion to send a new phone?
- How much is an Asurion deductible?
- Can I get my money back from Asurion?
- What happens if I don’t send my broken phone back?
- How do I make a successful mobile phone insurance claim?
How long does asurion take to process a claim?
10 minutesThe whole process usually takes less than 10 minutes and our Customer Care team is available around the clock to help make the process as easy as possible.
After you submit the device claim, you should receive an email with shipping and tracking information for your replacement device..
What happens if you don’t return phone to Asurion?
Asurion wouldn’t blacklist the phone if you didn’t return it. This is something that would generally be done by your carrier (like if you reported it stolen to the carrier rather than accidentally damaged).
How do I know if I got a refurbished phone?
How to Check if Your Android Phone is Refurbished or Factory-NewTap your Phone app and open up the dialer.Using the touchscreen keypad, Dial ##786# (aka ##RTN#). No need to press dial, the phone should automatically open up to the RTN screen. From here Tap View. … Scroll down the RTN screen to Reconditioned status. Here there are only two possible status entries:Jan 9, 2019
How can you tell if you got a refurbished iPhone?
Find Your iPhone’s Model NumberIf the model number starts with M, it was purchased new from Apple.If the model number starts with F, it was refurbished by Apple or a carrier.If the model number starts with P, it was sold as a personalized iPhone with an engraving.More items…•Feb 19, 2020
What does asurion do with damaged phones?
Asurion covers loss, theft, accidental damage, and malfunction—the major things that people typically file claims for. Once the insurance claim is approved you’ll be told if Asurion is electing to repair or replace the device— and you don’t get to have any say. If it’s the latter, they’ll ship it out to you overnight.
Does asurion give you a new phone?
For all valid claims we will either repair or replace your product. However, each claim is unique. In some instances, where we are unable to repair your product, we will replace with a new or refurbished product of like kind and quality to the original product.
How do I get a live person at Asurion?
If you need to speak to a live customer service representative in Asurion customer service you need to dial 1-888-562-8662. To speak with a live agent, you need to press 1 and stay on the line (typical waiting time is about 1-5 minutes).
Does asurion blacklist lose phones?
When you make a claim through Asurion, they will blacklist the phone if you claim it has been lost or stolen. Only Asurion will be able to remove it from the blacklist, Fido has no control over this.
Does asurion come to your house?
Total Mobile Protection includes: For cracked screens, same-day repair may also be available at an Asurion Certified Repair Provider or by having a certified technician come to your home or office.
What is covered under asurion phone insurance?
Asurion covers loss, theft, accidental damage, and malfunction—the big ones most people file claims for. Once your insurance claim is approved, you’ll be told if Asurion is electing to repair or replace the device, if it’s the latter, they’ll ship it out to you overnight. It may be new, or it may be refurbished.
How long does it take to get a replacement phone from Assurant?
Once a claim is approved, your replacement device will be shipped overnight, at no charge where available, for delivery within one to two business days.
What is asurion customer service number?
1-855-309-8342An Asurion expert will be happy to help you. Customer service representatives are available Monday through Saturday from 7am-10pm CST and Sunday 11am-8pm CST. Please call us at 1-855-309-8342 and we’ll be happy to help.
Do I need insurance on my phone?
Cell phone insurance can be worth it if you’re prone to damaging or losing your phone. If cracking your screen or dropping your phone in water is a rare occurrence for you, however, cell phone insurance may be a waste of money.
How long does it take for Asurion to send a new phone?
The majority of replacement devices ship next business day, from the time your claim is approved. Check with your provider for your program’s specific information.
How much is an Asurion deductible?
There are four deductible tiers: $50, $100, $150 and $200. Most phones will be in the top two deductible tiers and will therefore cost $11 a month. Like Verizon and AT&T, Sprint uses Asurion — so its plan covers device malfunction, damage, loss and theft.
Can I get my money back from Asurion?
The easiest way to obtain a refund/cancellation of your plan, is to click on the “return” button associated with the purchase of our plan, email us at email@example.com or call us at 1-866-551-5924 and a customer … see more. The protection plan can be refunded in full if cancelled within 30 days.
What happens if I don’t send my broken phone back?
If you don’t return the broken one they will charge your credit card, the same one you used for the deductible. They shouldn’t blacklist it if you didn’t report it lost or stolen but I have always returned the phones so I can’t say for sure. … No, you don’t have to pay off a phone when you make an insurance claim.
How do I make a successful mobile phone insurance claim?
How to make a claimCall your insurer on their claims number (this is on your policy documents) and let them know you need to make a claim.Explain what has happened to your mobile phone. … Fill out any paperwork and send your insurer any supporting documents they have asked for.Sep 8, 2018