Quick Answer: How Do I Speak To Someone At Asurion?

How long does it take asurion to review a claim?

My point is that if you have Asurion coverage on your iPhone, regardless of whether you have ATT or Verizon, Asurion told me they require a faxed notarized affidavit to file any iPhone claim for either carrier and can take up to 24 hours to review the claim and recontact you via email or phone before even beginning to ….

How good is Asurion Warranty?

When you take a closer look at what’s covered, the Asurion Protection Plan only claims to cover “failures due to power surge and other mechanical and electrical breakdowns.” While this is certainly good coverage to have for four years, it’s not the most robust in terms of protections.

How much is a replacement phone from Asurion?

Affordable Option. Repairs as low as $29 so breaking your phone won’t break the bank.

How long does it take to get a replacement phone from Asurion?

24 hoursReceive a replacement phone in as little as 24 hours.

What does asurion do with damaged phones?

Asurion covers loss, theft, accidental damage, and malfunction—the major things that people typically file claims for. Once the insurance claim is approved you’ll be told if Asurion is electing to repair or replace the device— and you don’t get to have any say. If it’s the latter, they’ll ship it out to you overnight.

How long after getting phone insurance can you claim?

How soon can I claim on phone insurance? You should be aware that the cover with some phone insurance companies doesn’t actually kick in for 14 days. So if anything happens to your phone in that time, you’re not covered, and they won’t pay out. Make sure you check the small print here!

How do I file a complaint against asurion?

Customer Complaint: Asurion has indicated that they would like the opportunity to speak with consumers regarding concerns before filing a complaint. Consumers are asked to contact Asurion at 844-853-8951 Monday to Friday 8 AM – 6 PM Central.

What is covered under asurion phone insurance?

Asurion covers loss, theft, accidental damage, and malfunction—the big ones most people file claims for. Once your insurance claim is approved, you’ll be told if Asurion is electing to repair or replace the device, if it’s the latter, they’ll ship it out to you overnight. It may be new, or it may be refurbished.

What is the Asurion Protection Plan?

The unlimited device protection plans by Asurion provide protection from failures due to accidental damage from handling such as cracked screens, drops and spills for select eligible devices; mechanical and electrical issues; failures due to normal wear-and tear and power surges; plus breakdowns due to internal heat, …

Can you jailbreak a blacklisted phone?

Unfortunately, jailbreaking blacklisted iPhone won’t fix it because the IMEI is still blacklisted by carrier. … Updating the iOS for iPhone or flashing the firmware for Android devices will not make any difference since the bad IMEI or bad ESN will not be removed from carriers’ databases.

What is asurion customer service number?

1-855-309-8342An Asurion expert will be happy to help you. Customer service representatives are available Monday through Saturday from 7am-10pm CST and Sunday 11am-8pm CST. Please call us at 1-855-309-8342 and we’ll be happy to help.

Does asurion replace with new phones?

For all valid claims we will either repair or replace your product. However, each claim is unique. In some instances, where we are unable to repair your product, we will replace with a new or refurbished product of like kind and quality to the original product.

How do I get a live person at Asurion?

If you need to speak to a live customer service representative in Asurion customer service you need to dial 1-888-562-8662. To speak with a live agent, you need to press 1 and stay on the line (typical waiting time is about 1-5 minutes).

What happens if you don’t return your phone to Asurion?

Asurion wouldn’t blacklist the phone if you didn’t return it. This is something that would generally be done by your carrier (like if you reported it stolen to the carrier rather than accidentally damaged).

Who does asurion use for shipping?

FedExYour replacement device will be shipped through FedEx unless they cannot deliver and should arrive next day. Shipping times may vary.

How do I return my broken phone to Asurion?

You are required to return your damaged or defective device using the pre-paid shipping label provided with the replacement device. You will need to return the damaged or defective device within 10-15 days to avoid non-return charges. Check your wireless carriers’ program specific information.

Does asurion blacklist lose phones?

When you make a claim through Asurion, they will blacklist the phone if you claim it has been lost or stolen. Only Asurion will be able to remove it from the blacklist, Fido has no control over this.

Can I sell my asurion replacement phone?

Insurance phones do not have to be activated before they can be sold / changed to another mobile #. Yep, sell it. Just remember, the phone is going to say “Asurion” on the sticker behind the battery, so don’t forget to say it’s an insurance replacement.

Is there any way to Unblacklist a phone?

The only way that you can bypass a blacklist or unlock a blacklisted phone is through a third-party unlocking company. An unlocking company can only do so much as well. They can get a blacklisted phone unlocked with or without the use of an unlock code.

How much is the asurion deductible?

There are four deductible tiers: $50, $100, $150 and $200. Most phones will be in the top two deductible tiers and will therefore cost $11 a month. Like Verizon and AT&T, Sprint uses Asurion — so its plan covers device malfunction, damage, loss and theft.

How do I get a refund from Asurion?

The easiest way to obtain a refund/cancellation of your plan, is to click on the “return” button associated with the purchase of our plan, email us at ambassador@asurion.com or call us at 1-866-551-5924 and a customer … see more. The protection plan can be refunded in full if cancelled within 30 days.